PRIVACY POLICY

ALLIANCE CRÉDIT PRIVACY POLICY

Effective September 28, 2021

FACTS

WHAT DOES ALLIANCE CRÉDIT DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal and provincial laws give consumers the right to limit some but not all sharing. Federal and provincial laws also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect, and share depend on the product or service you have with us. This information can include:

  • Account balances
  • Transaction history and income
  • Account transactions and checking account information

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Alliance Crédit chooses to share; and whether you can limit this sharing.

 

Reasons we can share your personal information

Does Alliance Crédit share?

Can you limit this sharing?

For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes — to offer our products and services to you

Yes

No

For joint marketing with other financial companies

No

We don’t share

For our affiliates’ everyday business purposes — information about your transactions and experiences

Yes

 

No

For our affiliates’ everyday business purposes — information about your creditworthiness

No

We don’t share

For our affiliates to market to you

Yes

Yes

For nonaffiliates to market to you

No

We don’t share

 

Questions?

Call : 514-360-0498  or go to https://alliancecredit.ca/contact/ 

 

Who we are

Who is providing this Privacy Policy?

This privacy notice is provided by Alliance Crédit 

 

What we do

How does Alliance Crédit protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal and provincial laws. These measures include computer safeguards and secured files and buildings.

How does Alliance Crédit collect my personal information?

We collect your personal information, for example, when you:

  • Pay your bills or make deposits or withdrawals from your account;

  • Provide account information or give us your contact information;

  • Show your government issued ID.

We also collect your personal information from other companies.

Why can’t I limit all sharing?

Federal and provincial laws give you the right to limit only:

  • sharing for affiliates’ everyday business purposes — information about your creditworthiness

  • affiliates from using your information to market to you

  • sharing for nonaffiliates to market to you

Provincial laws and individual companies may give you additional rights to limit sharing. 

 

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Nonaffiliates we share with can include direct marketing companies.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include financial service companies.

 

Alliance Crédit Master Privacy Policy

This Privacy Policy sets forth how personal information is collected and used, that is provided on Internet Web site located at https://alliancecredit.ca/  (the “Site”). Unless otherwise indicated, this Privacy Policy only applies to personal information collected through Alliance Crédit. By using the Alliance Crédit Technology, you agree to be bound by this Privacy Policy and our Terms of Use, as they may be amended from time to time in the future (see “Change to this Privacy Policy” below).

 

Alliance Crédit is committed to maintaining the confidentiality, integrity and security of any personal information about our users. This Privacy Policy explains how we protect personal information provided through the Alliance Crédit Technology and how we use that information in connection with our service offered through the Alliance Crédit Technology (the “Service”). “Personal information” for purposes of this Privacy Policy means information that identifies you, such as your name, address, phone number, fax number or email address.

Alliance Crédit stresses its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges.

Personal Information Collected

We collect the following personal information from you:

  • contact information such as name, email address, mailing address, phone number;

  • billing information such as credit card number, and billing address;

  • financial information such as bank or brokerage account numbers, types of investments;

  • driver’s license number;

  • unique identifiers such as username, account number, password;

  • preferences information such as product wish lists, order history, and marketing preferences; and

  • demographic information such as age, education, gender, interests, and zip code.

When you visit the Site or download and use our Services, we may automatically collect certain information sent to us by your computer, mobile device, or any other device. This information may include the type of device you use, operating system, the device identifier (or “UDID”), your IP address, location, mobile network information, and standard web log information, such as your browser type traffic to and from our site, the pages you accessed on our website, and other available information. We may also collect information about your use and interaction with the Site, our mobile application, or our Services. For example, we may evaluate your computer, mobile phone, or other access device to identify any malicious software or activity that may affect the availability of the Services. When you use the Services, we may also store information based on your usage history. This includes, but is not limited to, details of your purchases, content you viewed, event information, click stream information, and cookies that may uniquely identify your browser or your account.

Information Use and Sharing

Alliance Crédit uses and discloses your personal information only as follows:

  • to analyze site usage and improve the Service;

  • to deliver to you any administrative notices, money alerts, and communications relevant to your use of the Service;

  • to fulfill your requests for certain products and services;

  • for market research, project planning, troubleshooting problems, and detecting and protecting against error, fraud, or other criminal activity;

  • to third-party contractors that provide services to Alliance Crédit and are bound by these same privacy restrictions;

  • to enforce Alliance Crédit’ Terms of Use; and as otherwise set forth in this Privacy Policy.

In the event that you access the Service as brought to you by one of our co-brand partners, through a co-branded URL, your email address used for registration on the Service may be provided to that co-brand partner.

We may use information you provide to connect you with people you may already know. For example, through our mobile application we may identify contacts within your address book as potential new users of Alliance Crédit. We may match the contact information you provide to the information provided by other users to improve the Service, including making it easier to find contacts you may refer to Alliance Crédit that are not already customers.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If Alliance Crédit is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Third Party Services

Alliance Crédit uses Plaid Inc. (“Plaid”) to gather your data from financial institutions. By using the Service, you grant Alliance Crédit and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from your relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid end user privacy policy.

 

User Access and Choice

If the personal information on file for you changes, or if you no longer desire our service, you may correct or update it by emailing Alliance Crédit Customer Service. [email protected] 

We will retain and use your information as necessary to comply with our legal and/or regulatory obligations, resolve disputes, and enforce our agreements.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at the information below.

If you have agreed to receive text messages from us, you can choose to opt-out at any time by replying STOP. 

Cookies / Tracking Technologies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on the Site. We do not link the information we store in cookies to any personally identifiable information you submit while on the Site.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.

If you reject cookies, you may still use the Site, but your ability to use some areas of the Site, such as contests or surveys, may be limited.

The use of cookies by our partners, affiliates, tracking utility company, and/or service providers is not covered by our Privacy Policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, and/or service providers use session ID cookies to make it easier for you to navigate the Site.

Notice Concerning Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. At this time, we do not recognize or respond to DNT signals. 

Security

The security of your personal information is important to us. When you enter sensitive information, such as a credit card number or financial information, on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We have implemented reasonable and appropriate measures to protect the security of the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on the Site, please contact us.

Changes to this Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about our Privacy Policy, please contact Alliance Crédit Customer Service at:

[email protected] 

ALLIANCE CRÉDIT (11581244 Canada Inc.)

3030 Boul. Le Carrefour, suite 801, Laval, (Québec), H7T 2P5